1. About these terms
These terms apply when you book services with Sparks Motion (“we,” “us”). Part A covers our tech help and lessons by phone and Zoom. Part B covers everything else, including website, design, and video work. For larger projects, a separate written agreement or quote will apply, and if it conflicts with these terms, the written agreement wins.
Part A: Tech Help & Lessons by Phone and Zoom
2. What we do
We teach and help you set up and use phones, tablets, computers, and related devices, one-on-one, by phone and by Zoom video call. We talk you through phone lessons by phone, and for anything on a computer we use Zoom with screen sharing, and we teach you how to use Zoom if you need it. You can be anywhere with a working phone and internet connection, and we schedule sessions at times that suit us both. In-person visits are also available near Montgomery, Alabama (see section 4).
3. Booking
You (or a family member you authorize) can book by emailing us through our contact page. We reply to set up your first session and confirm the date, time, and price with you before it takes place. The first session is a regular paid session, not a free call. If a family member books for you, we will talk with you first so you know what to expect and agree to the session.
4. Prices and packages
- Your price is agreed with you in writing before we begin. Our standard rate is $75 for a 60-minute session, and a four-session course is $270 (10% off).
- A four-week course is four weekly sessions, with a plan for each session. We go at your pace.
- Packages are paid in advance unless we agree otherwise in writing.
- Extra sessions beyond the package are priced at our standard session rate, and we tell you the price before you agree to them.
- Packages are for the person who booked them and cannot be transferred, except to a spouse or household member with our agreement.
- In-person visits are available near Montgomery, Alabama at a higher price that reflects travel time and costs. We quote that price, including travel, before you agree. Travel costs already incurred may be charged if you cancel late or are not available when we arrive.
- A package should be used within 90 days of the first session. If life gets in the way, talk to us and we will work something out.
5. Rescheduling and cancelling
- You can reschedule or cancel a session for free with at least 24 hours’ notice.
- With less than 24 hours’ notice, we may charge a cancellation fee of up to half the session price, or count the session as used. We are always happy to listen if there was an emergency or you were ill.
- If we need to cancel or reschedule, we will tell you as early as we can and offer a new time. You will not be charged for a session we cancel.
6. No-shows and technical problems
If you do not join a session, we will wait up to 15 minutes and try to reach you. If we cannot start, the session counts as used. If a session cannot go ahead because of a problem on our side, such as our internet, we will reschedule it at no charge. If the problem is with your connection or device, we will do our best to help you fix it, and if we cannot, we will reschedule it once at no charge.
7. Refunds
- If you cancel before your first session, we refund your package in full.
- If you stop after starting, we refund unused sessions at the package price per session.
- If we are unable to complete a package, we refund unused sessions in full.
- Refunds are returned to the original method of payment within a reasonable time.
8. Safety and conduct
People of all ages are targeted by scams, and older adults especially, so we do things carefully:
- We never call you unannounced to sell or “fix” something. You contact us.
- We never ask for your passwords, PINs, or card numbers. If you need to enter them, you do, and we do not look.
- We never ask you to buy gift cards, send wire transfers, or give us access to your bank accounts.
- You stay in control of your device. We guide you, and we do not take remote control of your device unless you ask and a family member is aware.
- You are welcome to have a family member or friend join any session.
- We may end a session if we are treated disrespectfully, and we will tell you why.
9. Zoom and recordings
We use Zoom for video calls. Zoom is a separate company, and its own terms and privacy policy apply to your use of it. We do not record calls or sessions unless you agree first, and if we ever record, we will tell you before we start and tell you what we will do with the recording.
10. Your information and privacy
For how we handle information collected through our website, see our privacy policy. During a session we may see personal information on your screen. We do not copy, keep, or share it. We keep only the information needed to book and invoice you, such as your name, phone number, and email, and we do not sell it.
11. Your devices and data
We recommend backing up important photos and information before we change any settings. We take care, but we are not responsible for lost data, for problems caused by a manufacturer or app update, or for accounts you cannot recover. We can only teach and set up what your devices and accounts allow.
12. Not professional advice
We provide technology help and teaching. We do not give legal, financial, or medical advice. We are independent and not affiliated with Apple, Google, Samsung, Microsoft, Zoom, or other companies.
13. Results
We teach at your pace and do our best, but we cannot guarantee how quickly any person will learn, or that a device or service will work as you hope.
Part B: General Terms
14. Other services
Website, design, video, ebook, form, and other projects are governed by the written quote or agreement for that project. Unless it says otherwise, you own the final work once it is paid for.
15. Liability
To the extent the law allows, our total responsibility for any claim connected to our services is limited to the amount you paid us for the service involved. We are not liable for indirect or consequential losses. Nothing in these terms limits any right you have under the law that cannot be limited.
16. Disagreements
If something goes wrong, please talk to us first. We will do our best to make it right. These terms are governed by the laws of the State of Alabama.
17. Changes
We may update these terms. The terms in effect when you book are the ones that apply to your booking. The date at the top shows when they were last changed.
18. Contact
Questions about these terms? Reach us through our contact page.